Get in Touch With Us

This is the page to use if you want to contact Betting Not On Gamstop: to ask about something we have published, flag an error, or suggest a topic. We are an independent publisher of research-based guides about betting sites not on GamStop. Below you will find what we can help with, what we cannot, and where to go for problems with a bookmaker or with your gambling.

Publisher disclosure: some pages on encompassed.co.uk link to betting operators, and we may earn commission if you join through those links. Commission does not decide how operators are ranked or what we say about them.

What you can contact us about

• Corrections: if a bonus term, payment detail, sport market or regulatory point looks wrong or out of date, tell us which page and which statement. Offers change often, so reader reports help.
• Questions about our guides: if a term such as wagering requirements, minimum qualifying odds, KYC checks or bonus cashout limits is unclear, we will try to explain it or point you to the right page.
• Topic suggestions: tell us what you would like researched, whether that is free bet terms, payment methods, mobile betting apps or particular sports markets.
• Editorial and business enquiries: if you represent a bookmaker or another organisation, introduce yourself and explain what you propose. Please note that a commercial relationship cannot buy a ranking position.

What to include in your message

1. The page address or title you are writing about.
2. The exact wording or figure you are querying.
3. Where you found newer information, such as the operator's own terms page, and the date you saw it.
4. Your question or the change you suggest.

Please do not send passwords, full card numbers or identity documents. We never need them.

What we can and cannot do

We are a comparison and information site, not a bookmaker, and we do not hold customer accounts. That means we cannot:

• Release a withdrawal, reverse a bet or reinstate a closed account.
• Decide a dispute between you and an operator.
• Give financial, legal or personal gambling advice.
• Guarantee that any offer, payment method or feature is available to you. Always check the operator's current terms and confirm that it accepts GBP accounts and your payment method.

We have not tested betting sites ourselves; our guides rest on research and review of publicly available information, and we date time-sensitive findings. If you think we have missed something, say so.

If you have a problem with a betting site

Start with the operator's customer support and keep copies of messages, screenshots and bet slips. Then use its formal complaints procedure, which should be set out in its terms. Be aware that sites not on GamStop typically hold overseas licences rather than a UK Gambling Commission licence, so the protections and routes for complaint can differ from those at UK-licensed bookmakers. Check which licence an operator states and who is named as the dispute-resolution body before you deposit.

Our overview of operators is on our non GamStop casinos guide, which explains licensing and terms in more detail.

If gambling is causing you harm

If betting is affecting your money, relationships or mood, help is free and confidential. In Great Britain you can contact GamCare through its National Gambling Helpline (0808 8020 133) or its online chat. GAMSTOP offers a free multi-operator self-exclusion service for UK-licensed sites, and other tools such as deposit and loss limits, operator self-exclusion and gambling blocking software can help. Gambling should never be treated as a source of income or a way to solve debt. You must be 18 or over to bet.

What to expect after you write to us

A person reads each message. We do not publish a guaranteed reply time, but we aim to answer genuine questions and act on well-evidenced corrections as soon as we can. Not every message about a suggestion will receive a detailed reply, and we cannot respond to requests that ask us to intervene with an operator.